Where to Get Help with the FAFSA

Picture of financial aid money

For high school seniors it’s time to fill out the FAFSA. If you don’t think you need to fill out the FAFSA, you need to read I won’t qualify for financial aid, why should I fill out the FAFSA??  The Department of Education estimates the average time to complete the FAFSA, including gathering documents, to take two hours and it is two hours well spent. If you find yourself needing some help with the FAFSA, try these resources first.

Start with the People Who are Responsible for the FAFSA

The FAFSA website has several resources that can help you with the FAFSA. You can estimate your eligibility for federal student aid by completing the FAFSA4caster. You can also print out the FAFSA on the Web Worksheet to help you get your information organized before you start the application.

Federal Student Aid-Filling Out the FAFSA

Download the Complete the FAFSA for a detailed guide to completing the application including help on specific questions.


NerdWallet has a FAFSA tutorial along with guides for various family situations. Users can also submit questions to be answered by the website’s counselors.


The FAFSA Help Guide takes you through filling out the FAFSA by showing each screen of the online application. You have to fill out contact information to get the PDF version but you can use the website version without having to give your information. You can go through the online version to see if it’s worth the trouble to download the PDF.


This site requires registration but will walk you through the FAFSA and CSS PROFILE. Users have access to videos on paying for college and financial aid. The FAFSA Worksheet provides an explanation for each question on the FAFSA. I used this site for help in filling out the CSS PROFILE and found it very useful.

National Association of Student Financial Aid Administrators (NASFAA)

Download the PDF on FAFSA Tips and Common Mistakes to Avoid.

In-Person Help

College Goal Sunday

Get free help in person by attending a College Goal Sunday event. The website lists scheduled events across the nation and has a list of items you’ll need to bring to complete the FAFSA.

State Resources

Some states have agencies that provide assistance in completing the FAFSA. For example, the EducationQuest Foundation in Nebraska provides free help by appointment.

Toll Free Help

Talk with a live person by calling the Federal Student Aid Information Center: 1-800-4FED-AID (1-800-433-3243)

Some states such as New York (1-800-808-1790) offer their own FAFSA assistance hotlines.

Financial Aid/FAFSA Webinars

Several organizations offer financial aid webinars throughout the year including TuitionCoach, EducationQuest, Mapping Your Future, Zinch, and BigFuture. Some colleges also offer financial aid webinars such as Penn State,?  George Fox University and Hofstra University.Just search the web for “FAFSA webinars.”

Paid FAFSA Preparers

As in completing your taxes, families can choose to pay a preparer to complete the FAFSA. In the past, some companies took advantage of students charging them to complete a form that they were unaware that they could complete for free. So there is a great deal of emphasis on not having to pay to file the FAFSA and available resources to help with completing the form.

However, given that Mark Kantrowitz, an expert of the FAFSA, states in the New York Times that “Even a certified public accountant or certified financial planner may not have in-depth knowledge of the intricacies of federal student aid laws and regulations” you would think hiring an actual expert would be a good thing. If you decide you would rather spend money than time in completing the FAFSA, practice due diligence in selecting a provider.

And to keep a little perspective, read The Top Ten Ways A FAFSA Is Like A Colonoscopy

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